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To ensure we can provide the highest quality coaching experience for all clients while respecting everyone’s time and commitment, we have established the following policies:
We require 24 hours advance notice for all session cancellations. This policy applies to both single Focus Sessions and Transformation Journey packages.
Sessions cancelled with less than 24 hours notice will be forfeited. This means:
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We understand that emergencies happen. If you experience a true emergency (serious illness, family crisis, etc.), please contact us directly to discuss your situation.
Cancellations must be processed through our online scheduling portal.Â
(Cancellations by email, text, or phone will not be processed.)
When you cancel through the portal, you will:
We understand that unexpected delays happen. If you’re running late, if you are able, please email your coach to let them know your estimated arrival time.
Here’s what you need to know:
15-Minute Grace Period: If you arrive more than 15 minutes late to your scheduled session without prior notice, your coach will close the session. Late arrivals without notice will be counted as a no-show, and the session will be forfeited.
This policy ensures we can maintain our schedule commitments to all clients throughout the day while ending sessions at the agreed-upon time.
These guidelines allow us to honor your investment in the coaching process by:
Thank you for your understanding and cooperation in helping us create a supportive, reliable coaching experience that honors both your journey and our shared commitment to growth.
If you have questions about this policy or need assistance with scheduling, please don’t hesitate to reach out. We’re here to support your success and appreciate your understanding and cooperation in maintaining these guidelines.
Thank you for your commitment to the coaching process and for respecting these policies that benefit our entire coaching community.